Regulation & protection

Who are Licensed Conveyancers?

Licensed Conveyancers are specialist property lawyers, regulated by the Council for Licensed Conveyancers — with statutory protections in place for you as a client.

Licensed Conveyancers are required by statute to effect Professional Indemnity Insurance, which protects the customer against loss in the event of the Licensed Conveyancer being negligent when carrying out their conveyancing. In addition, they have to contribute to a Compensation Fund, administered by the Council for Licensed Conveyancers, which again is there to protect the customer against loss in the event that the Licensed Conveyancer fails to act properly or is dishonest or fraudulent.

Licensed Conveyancers are regulated by the Council for Licensed Conveyancers, the statutory body for Licensed Conveyancers, and are governed by rules of professional conduct laid down by the Council. In the event that a client is not happy with the service provided and wishes to make a formal complaint, there is a complaints procedure which has to be followed — and a client is able to refer a complaint to the Legal Ombudsman if not satisfied with the conveyancer’s initial response.

Your protections in detail

Regulated by the CLC

Michelle O'Shea & Co Ltd is regulated by the Council for Licensed Conveyancers, the statutory regulator for Licensed Conveyancers in England and Wales.

Practice Licence Number 11281

Visit the CLC website

Professional Indemnity Insurance

Our Professional Indemnity Insurance provider is Lloyd's Syndicate PBS 1492, c/o Howden Insurance Brokers Limited, One Creechurch Place, London EC3A 5AF. We have indemnity insurance with a limit of indemnity of £2,000,000 for any one claim.

Compensation Fund

If you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers.

About the Compensation Fund

Legal Ombudsman

If you are not satisfied with our response to a formal complaint, you can refer the matter to the Legal Ombudsman.

Our complaints procedure

Questions about how we're regulated?

We're happy to explain — or see our complaints procedure for the formal detail.

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